RENTAL POLICIES – DJ : AUDIO : VIDEO : LIGHTING Rental Day = 24 hours
Rental Weekend = Pick Up Saturday / Return Monday = pay 1 day rate! Rate Listed = Daily Rate
Weekly Rate = 3x Daily
Monthly Rate = 10x Daily To guarantee availability of your rental equipment, you must reserve two or more business days in advance. Please specify if your order is urgent. We will do our best to accommodate your special needs. PAYMENT TERMS (pick up) We accept credit cards (VISA/MC/DISCOVER only - SORRY, NO AMEX on RENTALS) or cash as forms of payments for all rentals. All rentals MUST be paid for at the time of pick up. You must fill out a credit application for payments made via CHECK (Business/Personal) or on account. C.O.D. CUSTOMERS (delivery) All C.O.D. customers must fill out a Credit Card pre-payment form.
After you have completed the credit card pre-payment form, you may choose to pay for the rental with either cash, or credit card. However, if you do not state your payment preference in advance, we will automatically run your credit card for the rental. This must be agreed prior to delivery. If you would like to pay by cash, you will have to pay the driver upon their arrival. Our drivers are instructed not to release or set up any equipment, unless payment or payment arrangements have been satisfied. SECURITY DEPOSITS All rentals require 100% of the total value of the equipment to be deposited for security purposes. All deposits must be secured on a Credit Card (sorry, no check/debit cards). A preauthorized amount for the deposit will be charged to your credit card. Upon the return of your rented equipment, this deposit will be released and the funds will be placed back on your card. For rentals over a 5 day period, special arrangements must be made. Higher deposits might be required for older, non-replaceable equipment, such as vintage, discontinued, or rare gear. Deposits are not required for production rentals, or long term customers in good standing. RENTAL RESERVATIONS To make a rental reservation, we require the following: - - FULL NAME
- Organization NAME (if applicable)
- Phone Number and Alternate Phone Number
- Valid & Current State Issued ID
- Pick Up Date & Time
- Return Date & Time - Payment, Insurance, and Deposit Information
Reservations are held up to 4pm 1 business day prior to your scheduled pick up date. If you do not contact us by that time, your reservation is cancelled and you will be charged a 20% cancellation fee. Unless deposit, payment, or special arrangements have been made. You are billed for RENTAL TIME/ TIME OUT, not RENTAL USAGE. If you pick up your equipment past your scheduled pick up time, your rate remains the same. All equipment must be returned on the agreed upon date and time (listed on your contract) - we allow a 2 hour grace period - additional charges will apply if you return. EQUIPMENT We guarantee our equipment 100%. All equipment is thoroughly examined and quality tested prior to and directly after each rental to ensure that your event is successful and free of unexpected problems. All problems with equipment must be reported immediately to DJPROAUDIO to be considered for adjustment. DJPROAUDIO takes every precaution to prevent field failure, however, things do happen - especially with electronic equipment. We rotate our inventory to take advantage of the newest AV gear, and test each rental just before pickup or delivery. If the equipment does malfunction, our first priority is always given to day-of-event equipment failures (although these are extremely rare). Our TECHNICAL SUPPORT department is on-call 24/7 by calling - 1.866.668.1596 ext 1 to assist you with any complications you might have with your rental. Where required, a replacement unit or service technician will be dispatched as soon as possible. HOW ABOUT CABLES?
We provide basic cables required to connect / utilize our equipment at no charge. Many people overlook cable requirements, however it is probably the MOST important aspect of your rental. Should you need additional cable, please let us know in advance. Additional cable requirements MAY incur additional fees - our rental reps will let you know. There is a $5 PER CABLE WRAP FEE on cables not properly wrapped when returned - NO EXCEPTIONS
CLICK HERE FOR OUR TUTORIAL ON CABLE WRAPPING!
INSURANCE Insurance is required for rentals valued at over US$1000.00, in addition to a 100% deposit of your deductible or the FULL value of the equipment, whichever is less. Insurance is the responsibility of the Renter. Any damage or loss is at the expense of the Renter, barring mechanical failure caused by normal wear and tear. DJPROAUDIO, Inc. is not responsible for any incidental or consequential damages, inconvenience, or loss caused by product failure.
 Proof of adequate insurance coverage may be requested at time of pickup. INSURANCE CERTIFICATE DJ PRO AUDIO INC's name and address must be typed in as the certificate holder. We will not accept hand written insurance certificates. DJPROAUDIO, INC must be listed as the LOSS PAYEE. The insurance MUST state that it covers rental and leased equipment. The minimum coverage for this equipment must be at least $100,000.00. The insurance certificate must be both faxed and brought in at the time of rental checkout. We will still require a security deposit equal to the DEDUCTIBLE on our insurance policy or the FULL value of the equipment, whichever is less. FAX # 1.877.813.5298 PURCHASE ORDERS If your company is on a purchase order basis, we must receive a hard copy of the purchase order, before the rental can be checked out. PICK UP / DELIVERY PICK UP: All rentals are available for pick up after 12pm on the scheduled pick up date. If you require an early checkout, please inform us when making your reservation. RENTAL DAY = 24 Hours. All rentals must be paid for at the time of pick up, all contracts signed, and insurance information provided. DELIVERY: If you require delivery of your rental items, please notify us at the time of your reservation. We require at least 7 business days notice for delivery scheduling, otherwise additional charges will apply. Some rental packages include delivery, set up, monitor, and break down. Ask your rental associate for details. RENTAL RETURNS All rentals must be returned on the agreed upon date and time. The daily rental rate is based on a 24 hour period. Two hour grace periods are accepted. Rentals returned past the grace period will be subject to late fees (25% of contracted rental rate), or additional day’s charge. Rentals are NOT to be kept beyond the scheduled return time and date, without prior notice and consent of DJPROAUDIO. No allowance will be made for unused equipment. CABLES - PLEASE READ
You MUST studio wrap each cable when returned. A studio wrap cable is the way we give you our cables when you picked up the equipment. Failure to wrap the cables properly will result in a $5 PER CABLE WRAP FEE - NO EXCEPTIONS.
SALES TAX If you are tax exempt, and do not wish to be charged sales tax, we must receive a hard copy of your tax exempt certificate, before your rental is checked out. |
